有效沟通：管理者的沟通艺术
<img width='200' height='280' src="../../upload/book/null"><br>出版社:机械工业出版社<br>目录:<span style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: 宋体; LETTER-SPACING: 0.75pt; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">第<span lang="EN-US">1</span>章 沟通的目的和问题<span lang="EN-US"><br />
</span>沟通的目的<span lang="EN-US"><br />
</span>控制成员的行为<span lang="EN-US"><br />
</span>激励员工改善绩效<span lang="EN-US"><br />
</span>表达情感<span lang="EN-US"><br />
</span>流通信息<span lang="EN-US"><br />
</span>沟通的三要素<span lang="EN-US"><br />
</span>沟通的基本问题<span lang="EN-US">——</span>心态<span lang="EN-US"><br />
</span>沟通的基本原理<span lang="EN-US">——</span>关心<span lang="EN-US"><br />
</span>沟通的基本要求<span lang="EN-US">——</span>主动<span lang="EN-US"><br />
</span>影响编码的<span lang="EN-US">5</span>个条件<span lang="EN-US"><br />
</span>技巧<span lang="EN-US"><br />
</span>态度<span lang="EN-US"><br />
</span>知识<span lang="EN-US"><br />
</span>社会文化背景<span lang="EN-US"><br />
</span>渠道<span lang="EN-US"><br />
</span>第<span lang="EN-US">2</span>章 沟通的方向和角度<span lang="EN-US"><br />
</span>沟通的方向<span lang="EN-US"><br />
</span>往上沟通<span lang="EN-US"><br />
</span>往下沟通<span lang="EN-US"><br />
</span>水平沟通<span lang="EN-US"><br />
</span>沟通的角度<span lang="EN-US"><br />
</span>角度<span lang="EN-US">1</span>：总经理<span lang="EN-US"><br />
</span>角度<span lang="EN-US">2</span>：电脑<span lang="EN-US"><br />
</span>角度<span lang="EN-US">3</span>：开会<span lang="EN-US"><br />
</span>角度<span lang="EN-US">4</span>：广告<span lang="EN-US"><br />
</span>第<span lang="EN-US">3</span>章 突破沟通障碍<span lang="EN-US"><br />
</span>沟通的个人障碍<span lang="EN-US"><br />
</span>地位的差异<span lang="EN-US"><br />
</span>信息的可信度<span lang="EN-US"><br />
</span>认知的偏误<span lang="EN-US"><br />
</span>过去的经验<span lang="EN-US"><br />
</span>情绪的影响<span lang="EN-US"><br />
</span>沟通的组织障碍<span lang="EN-US"><br />
</span>信息泛滥<span lang="EN-US"><br />
</span>时间压力<span lang="EN-US"><br />
</span>组织氛围<span lang="EN-US"><br />
</span>信息过滤<span lang="EN-US"><br />
</span>信息反馈<span lang="EN-US"><br />
</span>障碍的克服<span lang="EN-US"><br />
</span>利用反馈<span lang="EN-US"><br />
</span>简化语言<span lang="EN-US"><br />
</span>主动倾听<span lang="EN-US"><br />
</span>第<span lang="EN-US">4</span>章 与上司沟通的<span lang="EN-US">7</span>个技巧<span lang="EN-US"><br />
</span>技巧<span lang="EN-US">1</span>：要主动报告<span lang="EN-US"><br />
</span>技巧<span lang="EN-US">2</span>：对上司的询问有问必答而且清楚<span lang="EN-US"><br />
……<br />
</span>第<span lang="EN-US">5</span>章 沟通中的传言、肢体语言和讲话的态度<span lang="EN-US"><br />
</span>总结</span><br><span style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: 宋体; LETTER-SPACING: 0.75pt; mso-bidi-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"> 当今中国最受欢迎、最具影响力的实战型管理教育大师余世维通过本书为读者激情演绎数千万中国管理者最迫切需要掌握的沟通技巧。沟通为直么如此重要？沟通为什么如此困难？如何让沟通成为公司的竞争优势？如何建立起公司里的<span lang="EN-US">“</span>沟通文化<span lang="EN-US">”</span>？如何解开公司里沟通的死结？如何在工作中与上司、同事和下属顺畅有效地沟通？有效沟通的最重要原则什么？最有效的沟通方法是什么？最重要的沟通行为哪一项？沟通需要什么<span lang="EN-US">“</span>通道<span lang="EN-US">”</span>？<span lang="EN-US">……</span>余博士将为读者<span lang="EN-US">——</span>阐述。全书案例鲜活动，分析鞭辟人里，使读者在尽享余博士幽默风趣的培训风格之余，更有醍醐灌顶、如饮甘露之感。本书将是市上最受欢迎的最精练实用的职场管理人士培训读本之一。</span>
